Privacy Policy
Last Updated: October 7, 2025
Welcome to the LakeOps Privacy Statement. This is where we describe how we handle your “Personal Data”, which is information that is directly linked or can be linked to you. It applies to the Personal Data that LakeOps is exposed to or processes. This Statement does not apply to services or products that do not display this Statement, where relevant.
Applicability
This Privacy Notice explains LakeOps's practices regarding the collection, use, disclosure, and processing of your information when you:
- Visit LakeOps's websites and platforms;
- Access or use our products, services, and applications;
- Interact with us through events, webinars, or other marketing activities.
End User Notice: Organization-Provided LakeOps Accounts
When you, an organization, entity or employer, supplies your LakeOps account, you and they assume the role of Data Controller for most Personal Data used in our Services.
This enables them to:
- Manage and administer your LakeOps account, including adjusting privacy settings.
- Access and utilize your Personal Data, which includes details on how you use the Services, as well as your content and files.
Should you access a LakeOps Service through an account provided by an organization, such as your employer, the organization becomes the Data Controller, and this Privacy Statement's direct applicability to you changes. Even so, LakeOps remains dedicated to preserving your privacy rights. In such circumstances, LakeOps functions as a Data Processor, adhering to the Data Controller's instructions regarding your Personal Data's processing.
In cases where your organization grants access to LakeOps products, LakeOps acts as the Data processor solely for specific processing activities. For those limited purposes, this Statement governs the handling of your Personal Data. For all other aspects of LakeOps product usage, your organization's policies apply.
Third Party Access and Data Protection
When you use third-party extensions, integrations, or follow references and links within our Services, the privacy policies of these third parties apply to any Personal Data you provide or consent to share with them. Their privacy statements will govern how this data is processed.
Personal Data We Collect
The Personal Data LakeOps processes when you use the Services depend on variables like how you interact with our Services (such as through web interfaces, desktop or mobile applications), the features you use, and your method of accessing the Services. Below, we detail the information we collect through each of these channels:
Information You Provide Directly
Account Data
We collect certain information when you open an account such as your LakeOps handle, name, email address, password, payment information and transaction information.
User Content and Files
When you use our Services, we may collect Personal Data as part of the information you provide such as code, inputs, text, documents, images, or feedback.
Demographic Information
In some cases, you provide us with ethnicity, gender, or similar demographic details.
Feedback Data
This consists of information you submit through surveys, reviews, or interactive features.
Payment Information
We may collect details like name, billing address, and payment specifics.
Profile Information
We collect information to create a user profile, which may include a photo, additional email addresses, job title, or biography.
Sales and Marketing Data
This includes information provided for promotional communications, such as name, email address, and company name.
Support Data
When you seek customer support, we collect details like code, text, or multimedia files.
Buttons, Tools, and Content from Other Companies
Our Services may contain links or buttons that lead to third-party services like Twitter or LinkedIn. Use of these features may result in data collection. Engaging with these buttons, tools, or content may automatically send certain browser information to these companies. Please review the privacy statements of the related companies for more information.
Essential Cookies and Similar Tracking Technologies
We use cookies and similar technologies to provide essential functionality like storing settings and recognizing you while using our Services and to improve our products, business and services.
Non-essential Cookies
We may use online analytics products that use cookies to help us analyze how de-identified users use our Services and to enhance your experience when you use the Services. We may also employ third-party Cookies to gather data for these purposes.
Email Marketing Interactions
Our emails may have web beacons that offer information on your device type, email client, email reception, opens, and link clicks.
Geolocation Information
Depending on the Service's functionality, we collect regional geolocation data.
Service Usage Information
We collect data about your interactions with the Services, such as IP address, device information, session details, date and time of requests, device type and ID, operating system and application version, information related to your activity with out products and services, and content or performance of specific features or Services.
Website Usage Data
We automatically log data about your Website interactions, including the referring site, date and time of visit, pages viewed, and links clicked.
Information From Third Parties
Information from Other Users of the Services
Other services and tools may be used to collect information about you in regard to our website, services and tools. We may also receive information about you if you are identified as a representative or administrator on your company's account.
Services You Linked to Your LakeOps Account
When you or your administrator integrate third-party apps or services with our Services, we receive information based on your settings with those services. This can include details like your name and email from services like Google for authentication. The information we receive depends on the third-party's settings and privacy policies. Always review these to understand what data is shared with our Services.
Vendors, Partners, and Affiliates
We may receive information about you from third parties, like vendors, resellers, partners, or affiliates for the purposes outlined in this statement.
Processing Purposes: How We Use Your Personal Data
The Personal Data we process depends on your interaction and access methods with our Services, including the interfaces (web, desktop, mobile apps), features used, and your usage of our products and services. This section details all the potential ways LakeOps may process your Personal Data:
Business Operations
We use Personal Data for activities like billing, accounting, and compensation. This includes creating aggregated statistical data for internal reporting, financial reporting, revenue planning, capacity planning, and forecast modeling (including product strategy).
Communication
We use Personal Data to inform you about new Services, features, offers, promotions, and other pertinent information. This also includes sending confirmations, invoices, technical notices, updates, security alerts, and administrative messages.
Inference
We may generate new information from other data we collect to derive likely preferences or other characteristics. For instance, we infer your general geographic location based on your IP address.
Personalization
We may use Personal Data to customize the Service to your preferences, to evaluate the effectiveness of enterprise business ads and promotional communications, and to ensure a seamless and consistent user experience.
Safety and Security
To promote safety, integrity, and security across our Services, we may process Personal Data, using both automated and, at times, manual techniques for abuse detection, prevention, and violations of terms of service.
Service Provision
We use Personal Data to deliver and update our Services as configured and used by You, and to make ongoing personalized experiences and recommendations.
Troubleshooting
We use Personal Data to identify and resolve technical issues.
Ongoing Service Performance
Personal Data helps us keep the Services up to date and performant, and meet user productivity, reliability, efficacy, quality, privacy, accessibility and security needs.
Complying with Legal Obligations
Including responding to Data Subject Requests for Personal Data processed by LakeOps (for example website data), tax requirements, agreements and disputes.
Delivering Professional Services
We use Personal Data to deliver training, consulting or implementation ("Professional Services"). This includes providing technical support, professional planning, advice, guidance, data migration, deployment, and solution/software development services.
Improving Professional Services
Enhancing delivery, efficacy, quality, and security of Professional Services and the underlying product(s) based on issues identified while providing Professional Services, including fixing software defects, and otherwise keeping the Professional Services up to date and performant.
When carrying out these activities, LakeOps practices data minimization and uses the minimum amount of Personal Information required.
Sharing of Personal Data
We may share Personal Data with the following recipients:
Abuse and Fraud Prevention Entities
We may disclose Personal Data based on a good faith belief it is needed to prevent fraud, abuse, or attacks on our Services, or to protect the safety of LakeOps and our users.
Affiliates
Personal Data may be shared with LakeOps affiliates, including cloud providers (e.g. AWS) and other products and services, to facilitate customer service, marketing and advertising, order fulfillment, billing, technical support, and legal and compliance obligations. Our affiliates may only use the Personal Data in a manner consistent with this Privacy Statement.
LakeOps Organization Accounts
If an organization adds you to their LakeOps account, we might share Personal Data with that organization to fulfill the commercial relationship. In such a case, data collected in your use of the Services is subject to the Data Policies governing your function in the organization.
Competent Authorities
We may disclose Personal Data to authorized law enforcement, regulators, courts, or other public authorities in response to lawful requests or to protect our rights and safety. Please refer to our Guidelines for Legal Requests of User Data for more information.
Corporate Transaction Entities
We might disclose Personal Data within the limits of the law and in accordance with this Privacy Statement for strategic business transactions such as sales or a merger.
Partners and Resellers
We cooperate with third-parties that offer sales, consulting, support, and technical services for our Services. We may share your data with these partners and resellers where allowed, and with your consent when required.
Subprocessors and Service Providers
We may use vendors to provide services on our behalf, including hosting, marketing, advertising, social, analytics, support ticketing, credit card processing, or security services.
Other Third-party Applications
Upon your instruction, we may share Personal Data with third-party applications. You are responsible for the data you instruct us to share with these applications.
Other Users and the Public
Depending on your account settings, we may share Personal Data with other users of the Services and the public. You control what such information is made available. To adjust your settings, visit User Settings in your profile. Please be aware that any information you share in a collaborative context may become publicly accessible.
Security Purposes
We may use your information for automated scanning or manual review for known vulnerabilities, active malware, or other content known to violate our Terms of Service.
Lawful Bases for Processing Personal Data
Applicable to EEA and UK End Users. LakeOps works hard to process Personal Data in compliance with the regulations, ensuring a lawful basis for each processing activity. The basis varies depending on the data type and the context, including how you access the services. Our processing activities typically fall under these lawful bases:
Contractual Necessity
Processing is required to fulfill our contractual duties to you, in accordance with the LakeOps Terms of Service.
Legal Obligation
We process data when it's necessary to comply with applicable laws or to protect the rights, safety, and property of LakeOps, our affiliates, users, or third parties.
Legitimate Interests
We process data for purposes that are in our legitimate interests, such as securing our Services, communicating with you, and improving our Services.
Consent
We process data when you have explicitly consented to such processing by using our website, products and services. When we rely on consent as the legal basis, you have the right to withdraw your consent for data processing at any time. The procedures for withdrawal can be initiated by contacting solutions@lakeops.dev.
International Data Transfers
LakeOps stores and processes Personal Data in a variety of locations, including your local region, the United States, and other countries where LakeOps, its affiliates, subsidiaries, or subprocessors have operations.
Security and Retention
LakeOps uses appropriate administrative, technical, and physical security controls to protect your Personal Data. We'll retain your Personal Data to fulfill contractual obligations, comply with legal requirements, resolve disputes, improve your value in using our products and services, support your work, communicate useful information, and enforce agreements. The retention duration depends on the purpose of data collection and any legal obligations.
Security Measures
LakeOps uses administrative, technical, and physical security controls where appropriate to protect your Personal Data.
Dispute Resolution Process
Is stated in the LakeOps terms of use found here: https://lakeops.dev/policy/terms-of-use
Data Subject Rights
Your Rights
You may request access to, correction, deletion, restriction of processing, or portability of your Personal Data, or object to its processing.
To exercise your rights, please contact us at solutions@lakeops.dev
Data Retention
We retain Personal Data only as long as necessary for the stated purposes—or as required by law.
Sharing Data with Third-Party Integrations
We and/or our partners also share the information we collect or infer with third parties for these purposes. For example, we may use and collect data using services such as Google Analytics, Marketing automation platforms, CRMs, BI tools, CS tools and more. In these cases their data privacy policy will govern the privacy of your data in the capacity collected or provided to them.
Information for Minors
Our Services are not intended for individuals under the age of 18. We do not intentionally gather Personal Data from such individuals. If you become aware that a minor has provided us with Personal Data, please notify us and act to stop their usage of our platform.
Changes to Our Privacy Statement
LakeOps may periodically revise this Privacy Statement. If there are material changes to the statement, it will only take effect 3 days after being posted to our website in the relevant URL, and then it shall be deemed known and agreed upon all parties.
Contact Us
If you have questions about this Privacy Statement, please contact us:
Email: solutions@lakeops.dev
Data Protection Officer: solutions@lakeops.dev